Responsible Gaming at man99 — Play Smart, Stay Safe
man99 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Gambling should always be a form of entertainment — never a financial strategy or an escape from personal difficulties.
Our Commitment
man99's Responsible Gaming Commitment
man99 operates with the belief that responsible gaming is not an optional feature — it is a core obligation to every player who trusts our platform. We take that obligation seriously, and it shapes the way we design our tools, train our support team, and interact with our players in Bangladesh. Whether you are enjoying cricket betting during the BPL, spinning slots in the evening, or playing a live casino session, our responsible gaming framework is always active in the background.
The tools described on this page are available to all registered man99 players at no cost and without restriction. You do not need to be in crisis to use them — many of our most disciplined players use deposit limits and session controls as a matter of routine, simply to keep their gaming activity proportionate and enjoyable. We encourage every player to explore the tools available and to activate the ones that suit their personal playing style.
Age Restriction
man99 is Strictly 21+ Only
Gambling on man99 is permitted only for adults aged 21 and above. This is a hard minimum — no exceptions.
man99 enforces a strict minimum age requirement of 21 years for all players on the platform. This requirement applies to account registration, deposits, withdrawals, and participation in any game or betting market offered by man99. Players are required to confirm their age at the point of registration, and man99 reserves the right to request identity verification documents at any time to confirm that a player meets the minimum age requirement.
Where man99 determines that a player has provided false age information at registration, or where a player's account is found to have been used by a person under the age of 21, man99 will immediately suspend the account, forfeit any pending withdrawals, and may report the matter to the relevant authorities. man99 encourages parents and guardians in Bangladesh to use parental control software to prevent underage access to online gambling platforms.
Player Tools
Tools man99 Provides to Keep You in Control
man99 provides the following responsible gaming tools to all registered players. Each tool is available through your account dashboard and can be activated at any time. We recommend reviewing these options when you first register and revisiting them periodically.
Deposit Limits
Setting and Managing Your Deposit Limits
Deposit limits are one of the most effective responsible gaming tools available on the man99 platform. You can set a maximum deposit amount on a daily, weekly, or monthly basis, and once your limit is in place man99 will not process any deposit that would cause you to exceed it. Limits can be set to any amount that suits your personal budget — you are in full control of the threshold you choose.
Reducing a deposit limit takes effect immediately. If you wish to increase a deposit limit, man99 applies a 24-hour cooling-off period before the higher limit becomes active. This cooling-off period is intentional — it gives you time to reconsider whether an increase is genuinely in your interest. man99 recommends setting deposit limits before you begin playing rather than adjusting them in the middle of a session, when the impulse to chase losses can be strongest.
Session Controls
Session Time Limits and Time-Out Features
man99's session time limit tool lets you set a maximum duration for each gaming session. When your session reaches the limit you have set, you will receive a clear on-screen notification. At that point, you can choose to end the session or to continue — the choice is yours, but the prompt is designed to break the automatic flow of play and encourage a conscious decision rather than passive continuation. Reality check pop-ups can also be configured to appear at regular intervals (for example, every 30 or 60 minutes) as a gentle reminder of how long you have been playing.
For players who want a stronger break from gambling, man99 offers a time-out feature. A time-out is a temporary self-exclusion for a short defined period — from 24 hours up to 90 days. During a time-out, your account will be restricted from all gambling activity and deposit processing. The time-out cannot be lifted before it expires. man99 recommends using a time-out any time you feel that your gambling has been more frequent, more expensive, or more stressful than you would like it to be.
Self-Exclusion
How to Request Self-Exclusion from man99
Self-exclusion is the most comprehensive responsible gaming tool available on man99. When you request self-exclusion, your account is fully suspended — you cannot log in, deposit, place bets, or access any game on the platform for the duration of the exclusion period. Self-exclusion is available for a minimum period of 6 months or on a permanent basis. man99 will also take reasonable steps to prevent marketing communications from being sent to self-excluded players during the exclusion period.
- 1 Contact man99 support by email at [email protected] using the subject line "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion period (minimum 6 months, or permanent).
- 2 man99 support will verify your identity using your registered mobile number before processing the self-exclusion request. This verification step protects against an account being accidentally self-excluded by an unauthorised third party.
- 3 Once confirmed, your self-exclusion will be activated within 24 hours. You will receive a confirmation message to your registered mobile number once the exclusion is in effect. During the exclusion period you will not be able to log in to the platform under any circumstances.
- 4 When your self-exclusion period expires, man99 will not automatically reactivate your account. You will need to contact support to request reactivation, and a mandatory 7-day cooling-off period will apply before your account is restored to full access. This cooling-off period gives you further time to confirm that returning to gambling is the right decision for you.
man99 strongly recommends that players who activate self-exclusion also use parental control or website-blocking software to reinforce their exclusion across all online gambling platforms — not just man99. Self-exclusion is most effective as part of a broader effort to take a break from gambling, and combining it with support resources significantly improves outcomes.
Problem Gambling
Recognising the Signs of a Gambling Problem
Gambling problems can develop gradually and are often difficult to recognise from the inside. The following signs may indicate that gambling is becoming a problem rather than a pastime. If you recognise several of these signs in your own behaviour, man99 encourages you to reach out to our support team or to an external support organisation.
- Spending more money on gambling than you originally intended, or chasing losses by placing additional bets to try to recover money you have already lost.
- Feeling a compulsion to gamble even when you do not particularly want to, or finding it difficult to stop once you have started a session, even when you said you would.
- Borrowing money, selling possessions, or using funds earmarked for essential expenses (rent, food, bills) to fund gambling activity.
- Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling or thinking about gambling.
- Feeling anxious, irritable, or depressed when you are not gambling, or gambling as a way to manage stress, escape from problems, or relieve negative emotions.
- Hiding or lying about gambling activity to family members or friends, or feeling shame about the amount of time or money you spend gambling.
Recognising one or two of these signs does not automatically mean that you have a gambling problem. However, if several of these descriptions feel familiar, we encourage you not to dismiss them. Reaching out early — before a problem becomes severe — makes a significant difference. man99's support team is available and non-judgmental. Your privacy is fully protected when you contact us.
Child Safety
Protecting Minors from Gambling on man99
man99 takes the protection of minors extremely seriously. Gambling is not a suitable activity for anyone under the age of 21, and man99 will take all reasonable steps to prevent underage access to the platform. In addition to our mandatory KYC age verification process, man99 encourages all adults in Bangladesh who share a device with younger family members to take the following precautions to prevent accidental or intentional underage access.
Never save your man99 login credentials on a shared device. Always log out of your man99 account when your session ends, particularly if younger family members have access to the same phone or tablet. Consider installing a parental control application that restricts access to gambling-related websites and apps. Talk openly with younger family members about the risks of gambling and the reasons why it is restricted to adults aged 21 and above.
Get Support
How to Get Help if Gambling Is Affecting Your Life
If you feel that gambling is having a negative impact on your finances, relationships, mental health, or daily functioning, please do not wait. The earlier you reach out, the easier it is to address the issue before it escalates. man99's support team is available to assist with responsible gaming requests including deposit limit activation, time-out requests, and self-exclusion — all handled with full confidentiality and without judgment.
man99 also encourages any player in Bangladesh who is concerned about their gambling to speak with a trusted person in their life — a family member, close friend, or community figure. Talking openly about gambling difficulties is an important first step, and many people find that having a conversation makes it much easier to take practical action such as activating a self-exclusion or setting a deposit limit. You do not need to be in a severe crisis to ask for help — reaching out when you first notice a concern is always the right call.
Our responsible gaming support team is available 24/7 to assist with any tools, requests, or concerns related to safe play on man99.
Email us at: [email protected]
Please use the subject line "Responsible Gaming" so your message reaches the right team member quickly. All responsible gaming communications are treated with strict confidentiality.
Have Questions About Safe Play?
Browse our FAQ for quick answers, or visit our About Us page to learn more about how man99 operates and what we stand for as Bangladesh's trusted gaming platform.