man99 Privacy Policy — How We Handle Your Data
This Privacy Policy explains what personal data man99 collects from players, how it is used, who it may be shared with, and the rights you hold over your own information.
Overview
Your Privacy Matters to man99
man99 operates the online casino and sports betting platform at man99.lat. In the course of providing our services to players based in Bangladesh, man99 necessarily collects and processes certain categories of personal data. This Privacy Policy ("Policy") sets out in full the types of data we collect, the purposes for which we process it, the parties with whom we may share it, the security measures we apply to protect it, and the rights that players have over their own data. By registering an account on the man99 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
This Policy applies to all personal data collected through the man99 website, mobile site, and any related communications channels including email and platform notifications. It does not apply to third-party websites or services that may be linked to or from the man99 platform. man99 is not responsible for the privacy practices of any third party. Players are encouraged to review the privacy policies of any third-party service they use independently of man99.
Data Collection
What Personal Data man99 Collects
man99 collects personal data through several channels: directly from you when you register an account or contact support; automatically through your use of the platform; and in some cases, through identity verification partners in connection with KYC obligations. The categories of personal data man99 may collect are set out below.
Registration Data
When you open an account with man99, we collect your mobile phone number, a password of your choosing, and any additional identity information you provide voluntarily at registration. If KYC verification is subsequently required, we will also collect your full legal name, date of birth, and a copy of one or more government-issued identity documents (for example, a National ID card or passport). This registration data forms the core of your player profile.
Transaction Data
man99 records all financial transactions associated with your account, including deposits made via bKash, Nagad, Rocket, or Upay; withdrawal requests and processing records; bonus credits and bonus-related wagering activity; and any adjustments made to your account balance by man99's operations team. Transaction records are retained as part of man99's financial record-keeping obligations and anti-money-laundering compliance programme.
Usage and Technical Data
When you use the man99 platform, our servers automatically record technical data about your session. This includes your IP address, device type, operating system, browser type and version, the pages you visit within the platform, the games you play, session duration, and any error events that occur during your session. This technical data is used for platform security, fraud prevention, and service improvement purposes.
Communications Data
If you contact man99's support team — whether by email at [email protected] or through any in-platform messaging feature — man99 will retain a record of that correspondence, including the content of your messages and any attachments you provide. This record is retained to support the resolution of disputes, to maintain a support history, and for training and quality assurance purposes.
Data Use
How man99 Uses the Data It Collects
man99 uses the personal data it collects only for the purposes described in this Policy. We do not use player data for purposes that are incompatible with the original reason for which the data was collected. The primary purposes for which man99 processes personal data are listed below.
- Account administration: to create, manage, and maintain your player account, to verify your identity when required, and to process your deposits, withdrawals, and wagering activity in accordance with the platform's Terms and Conditions.
- Fraud prevention and security: to monitor account activity for signs of unauthorised access, collusion, bonus abuse, money laundering, and other prohibited conduct; to investigate suspected violations of the Terms and Conditions; and to take appropriate action where a violation is confirmed.
- Customer support: to respond to your support requests, to resolve account disputes, to process responsible gaming tool activations (such as deposit limits or self-exclusion requests), and to maintain a correspondence history that supports consistent service quality.
- Legal and regulatory compliance: to maintain transaction records as required by applicable anti-money-laundering regulations; to respond to lawful requests from competent authorities; and to demonstrate compliance with our Terms and Conditions and responsible gaming obligations in the event of a dispute or regulatory inquiry.
- Service improvement: to analyse aggregated, anonymised usage data to identify areas where the platform's performance, game library, payment flow, or responsible gaming tools can be improved. This analysis uses aggregate data sets and does not involve decisions made about individual players based on their personal data.
- Direct communications: to send you account-related notifications (such as deposit confirmations, withdrawal status updates, and responsible gaming reminders) via your registered mobile number. man99 does not send unsolicited marketing communications without your explicit consent. You may withdraw consent to marketing communications at any time by contacting support.
Legal Basis
The Legal Grounds for Processing Your Data
man99 processes personal data only where a valid legal basis exists for doing so. The legal bases on which man99 relies are described below.
Contractual Necessity
The majority of the personal data man99 collects and processes is necessary to perform the contract between man99 and the player — that is, to provide the gaming and betting services the player has registered to use. Without this data, man99 cannot create or maintain your account, process your transactions, or provide customer support. Processing your registration data, transaction data, and usage data falls under this basis.
Legitimate Interests
man99 processes certain categories of data — particularly technical and usage data used for fraud detection, security monitoring, and service improvement — on the basis of legitimate interests. man99 has conducted a balancing assessment and determined that its interest in maintaining a secure, fair, and well-functioning platform does not override the privacy interests of individual players, given the limited intrusiveness of this processing.
Legal Obligation
man99 is required by applicable law to retain certain categories of financial and identity data for specified minimum periods. This retention is mandatory and is not subject to a player's request for deletion. Where man99 is processing data to comply with a legal obligation — including transaction records maintained for anti-money-laundering compliance — that processing will continue for the legally required retention period regardless of account closure or a data deletion request.
Data Sharing
Who man99 May Share Your Data With
man99 does not sell player data. man99 does not share player data with third parties for their own independent marketing or commercial use. However, man99 necessarily shares certain data with a limited set of trusted service providers and, in some circumstances, with legal and regulatory authorities. All third parties with whom man99 shares personal data are required to process that data only for the purposes for which it was shared and in accordance with applicable data protection standards.
The categories of third parties with whom man99 may share personal data, and the basis for each sharing relationship, are as follows.
- Payment service providers (bKash, Nagad, Rocket, Upay): man99 necessarily shares transaction data with the MFS providers involved in processing your deposits and withdrawals. The data shared is limited to the information needed to process the specific transaction and is governed by the relevant MFS provider's own terms and privacy policy.
- KYC and identity verification partners: where identity verification is required, man99 may share identity document data with third-party KYC verification service providers. These providers are engaged solely to perform verification checks and are contractually prohibited from using player identity data for any other purpose.
- Game technology providers (Pragmatic Play, Evolution Gaming, Spribe, and others): man99's game library is powered by third-party game studios. In the normal course of providing their games, these providers may receive technical session data necessary to run the game. Game providers do not receive player identity data or payment data directly from man99.
- Legal and regulatory authorities: man99 will disclose personal data to competent law enforcement authorities, regulators, or courts where required to do so by applicable law, by court order, or where man99 determines in good faith that disclosure is necessary to prevent fraud, money laundering, or a threat to safety. man99 will notify the affected player of any such disclosure to the extent permitted by law.
Security
How man99 Protects Your Personal Data
man99 implements a set of technical and organisational security measures designed to protect player personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between player devices and man99 servers is encrypted using SSL (Secure Sockets Layer) technology. Player account passwords are stored in hashed form and are never stored or transmitted as plain text. Access to player data within man99's systems is restricted on a need-to-know basis, with access controls applied at both the system and personnel level.
While man99 takes data security seriously and implements industry-standard protections, no online platform can guarantee absolute security against all possible threats. Players are responsible for keeping their own account credentials (mobile number and password) confidential and for logging out of the man99 platform when using shared or public devices. If you suspect that your account credentials have been compromised, you should contact man99 support immediately at [email protected] so that protective action can be taken.
Data Retention
How Long man99 Keeps Your Data
man99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. For active player accounts, man99 retains account data, transaction records, and communications data for the duration of the account's active life plus a minimum post-closure retention period of 5 years, in order to satisfy financial record-keeping and anti-money-laundering compliance obligations. KYC identity documents are retained for the same minimum period following account closure.
Technical and usage data (such as session logs and IP address records) that is not linked to a specific transaction or compliance obligation is retained for a shorter period, typically 12 months from the date of collection, after which it is deleted or irreversibly anonymised. Anonymised aggregate data (from which no individual player can be identified) may be retained indefinitely for statistical and service improvement purposes.
Your Rights
Your Data Protection Rights as a man99 Player
man99 respects players' rights over their own personal data. The following rights are available to all registered players. To exercise any of these rights, players should contact man99 support at [email protected] with a clear description of the request. man99 will respond to data rights requests within a reasonable timeframe and will not charge a fee for handling standard requests.
Right of Access
You have the right to request a copy of the personal data that man99 holds about you. Upon receiving a verified access request, man99 will provide you with a summary of the categories of data held, the purposes for which it is being processed, and the retention periods applicable to each category. man99 will respond to access requests within 30 days of receiving a verified request.
Right of Rectification
You have the right to request that man99 correct any personal data about you that is inaccurate or incomplete. Where a correction is made to data that has previously been shared with a third-party service provider, man99 will take reasonable steps to notify that provider of the correction. Requests for rectification will be processed within 30 days.
Right of Erasure
You may request that man99 delete your personal data. man99 will process erasure requests where the data is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires its retention. Note that financial and identity data retained for anti-money-laundering compliance purposes cannot be erased during the legally required retention period, even following account closure. man99 will confirm the outcome of any erasure request in writing.
Right to Restrict Processing
You may request that man99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and that objection is being assessed. Where processing is restricted, man99 will continue to store the data but will not process it for other purposes until the restriction is lifted.
To make a data rights request, contact man99 support by email at [email protected]. Please include your registered mobile number and a clear description of your request. man99 may ask you to verify your identity before processing a data rights request.
Cookies
Cookies and Similar Tracking Technologies
The man99 platform uses cookies and similar browser-based storage technologies to support the operation of the platform. Strictly necessary cookies — those required to maintain your login session, remember your language preference, and keep your account secure during a browsing session — are placed automatically and cannot be disabled without breaking core platform functionality. man99 does not use third-party advertising cookies or cross-site tracking technologies that profile players for advertising purposes.
man99 may use analytical cookies — set by man99 directly, not by third parties — to collect aggregate, anonymised data about how players navigate the platform. This data is used solely to improve platform performance and user experience. No individual player is identified through analytical cookie data. Players may disable non-essential cookies through their browser settings, though doing so may affect some aspects of platform usability.
Policy Updates
Changes to This Privacy Policy
man99 may update this Privacy Policy from time to time to reflect changes in the platform's data practices, changes in applicable law, or improvements to the clarity of the Policy's language. Where a material change is made to the Policy — meaning a change that significantly affects the way in which man99 collects or uses player personal data — man99 will notify registered players via their registered mobile number or through an in-platform notification prior to the change taking effect. The updated effective date at the top of this page will reflect the date of the most recent revision.
Continued use of the man99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to a revised Privacy Policy, you must cease using the platform and may request closure of your account by contacting man99 support at [email protected]. man99 will handle the account closure and any associated data retention obligations in accordance with the terms of the then-current Policy.
Questions About Your Privacy?
Our support team is available to help with any data rights requests or privacy questions. You can also learn more about man99 on our About Us page, or find answers to common questions in our FAQ.